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Cisco 646-229 IPCAAM Certification Exam |
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Cisco IP Communications Advanced Account Manager Exam 646-229... Continue Below To Cisco IPCAAM 646-229 Certification Exam Information and Cisco Articles. The real Cisco IPCAAM 646-229 Certification Exam has a duration of a 60 minutes and 45 - 55 of questions to complete.
The IP Communications Advanced AM IPCAAM 646-229 exam assesses the candidate's knowledge and skills needed by an account manager to articulate an advanced Cisco IP communications solution to an enterprise customer. The Cisco IPCAAM 646-229 exam assesses the skill of the candidate to discuss Cisco advanced IPC solutions, guiding customers in performing all of the necessary steps to ensure a successful implementation. All these objectives are designated from the Cisco.com website. Please note that the IPCAAM 646-229 exam topics and objectives may change without notice, since technologies are always changing.
IPCAAM 646-229 Exam Objectives:
Describe the business value of a converged solution
- Describe what a converged solution means in a customer environment
- Describe the benefits of a converged solution
- Describe the market trends towards a converged solution
- Describe and identify the capabilities of IP Communication solutions
- Describe the positioning of IPC Products/Systems
- Describe the differences between CallManager and CallManager Express
- Describe the features and functionality of CallManager and IPC Endpoints
- Describe the features and functionality of CallManager Express and Unity Express
- Describe the features and functionality of IPC Applications (Messaging, Conferencing, Contact Center, Video, Emergency Responder, etc.)
- Identify 3rd party applications that can solve business issues
Describe the value proposition and benefits of IPC solutions
- Describe how solution leverages customers' existing infrastructure
- Describe how solution aligns with customers' current and future business needs
- Describe how solution simplifies customers' operations
Gather and analyze customer business requirements
- Qualify an opportunity with a customer
- Identify key business drivers as they relate to the customer
- Identify needs and pain points from customer responses to trigger questions
- Identify customer objections and respond appropriately
- Describe the process of integrating with and migrating from a legacy environments
Describe and recommend the appropriate Cisco solutions and services
- Identify the appropriate applications for solution deployment
- Describe the Cisco resources available to assist in the sales cycle
- Describe the features, advantages, and benefits of securing the network in relation to customer requirements
- Describe the IP Communication solution and applications as they apply to customer opportunity
- Develop financial justification for customer solutions
- Develop and present the business case for identified Cisco solutions demonstrating Cisco's value add over competition
- Describe appropriate account management follow through and action plan creation
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