Cisco 642-425 IPTT Certification ExamIP Telephony Troubleshooting Exam 642-425... Continue Below To CCVP Exam Information and Cisco Articles. The real Cisco CCVP 642-425 IPTT Exam has a duration of 90 minutes and 50 -60 questions to complete.
The Cisco IP Telephony Troubleshooting IPTT 642-425 exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The Cisco IPTT 642-425 exam is one of two exams in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions. All these objectives are designated from the Cisco.com website. Please note that the IPTT 642-425 exam topics and objectives may change without notice, since technologies are always changing.
CCVP 642-425 Exam Objectives:
Describe effective troubleshooting methods to resolve issues in complex IP Telephony networks
- Identify general converged network problems and issues
- Perform a baseline analysis and document existing infrastructure using Cisco recommended methodologies
- Create a troubleshooting strategy that follows Cisco recommended methodologies
- Use Cisco TAC as a troubleshooting and escalation tool
Troubleshoot common CallManager configuration, integration and operations problems
- Troubleshoot common call setup problems with both voice and video calls
- Troubleshoot complex CallManager problems using system trace files
- Troubleshoot and resolve Cisco CallManager dial-plan issues including CSS, Partitions, and translation patterns
- Troubleshoot and resolve problems with media resources including MOH and conferencing
- Identify CTI components and troubleshoot problems related to CTI
Troubleshoot Cisco AVVID and server components using the appropriate utilities and management tools
- Demonstrate the use of the Cisco CallManager Serviceability tools to troubleshoot IPT problems
Troubleshoot common router, switch and gateway configuration, integration and operation issues and problems
- Determine the effect of Layer 2 configuration errors on an IPT network operation
- Determine the effect of Layer 3 configuration errors on an IPT network operation
- Troubleshoot and resolve problems with Gateway operation
Use appropriate troubleshooting methods to determine and solve QoS issues in complex IP Telephony networks
- Determine the QoS policies in effect in an established network
- Describe the various QoS methods available and their effect on network traffic flows
- Identify common problems associated with voice echo
Troubleshoot common Unity configuration, integration and operation issues and problems
- Troubleshoot and resolve message delivery problems
- Describe disaster recovery tools
- Troubleshoot and resolve MWI problems
- Troubleshoot and resolve Voice Mail port problems
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