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Cisco 642-162 IPCCX Certification Exam |
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Cisco IP Contact Express Implementation Exam 642-162... Continue Below To Cisco IPCCX 642-162 Certification Exam Information and Cisco Articles. The real Cisco IPCCX 642-162 Certification Exam has a duration of a 75 minutes and 65 - 75 questions to complete.
The IP Contact Center Express Implementation IPCCX 642-162 exam is for System Engineers and Field Engineers supporting an IP Contact Center Express installation. The Cisco IPCCX 642-162 exam covers the skills and knowledge necessary to design, implement, and operate a CRS/IPCC Express 4.0 deployment. In order to better reflect the contents of the Cisco IPCCX 642-162 exam and for clarity purposed the guidelines below may change at any time without notice. All these objectives are designated from the Cisco.com website. Please note that the IPCCX 642-162 exam topics and objectives may change without notice, since technologies are always changing.
IPCCX 642-162 Exam Objectives:
Design an IPCC Express System deployment
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools
Implement an IPCC Express System
- Describe the process for installing IPCC Express software and hardware
- Describe the process to configure software and provision the users to meet customer requirements
- Describe the process of using the Application Editor
- Describe the process of provisioning IPCC Express applications
Operate an IPCC Express System
- Identify basic IPCC Express user tasks
- Identify process and tools available for troubleshooting
- Identify process and tools available for monitoring system operations
- Identify process and tools available for patching, upgrading systems, and license additions
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