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Microsoft Certified Desktop Support Technician (MCDST) Certification |
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A research by the U.S. Department of Labor, shows that Computer
support specialists held about 500,000 jobs in the year 2002,
but at present there is still a shortage of skilled individuals
to do this job. According to this research this is a fastest
growing occupation through 2012. MCDST certification provides
an excellent opportunity for those candidates who are interested
in the job of support technicians because it validates that
the individuals have the skills to support end users and to
successfully troubleshoot desktop environments running on
the Microsoft Windows XP operating system.
IT managers are facing problems in recruiting their technical
staff and arranging the training for them. They would like
to ensure that their professionals are consistent and have
the adequate knowledge of supporting Microsoft Windows and
Microsoft Office applications. The organizations that have
made plenty of investments in the Microsoft software can utilize
this certification as a benchmark for hiring support technicians
and it can be also used as a training tool for development
of the professionals.
To achieve this certification Microsoft presents only two
core examinations. Exam 70-271: Supporting Users and Troubleshooting
a Microsoft Windows XP Operating System, that measures the
skills of the candidates required for supporting users and
troubleshooting the Windows XP operating system, and exam
70-272: Supporting Users and Troubleshooting Desktop Applications
on a Microsoft Windows XP Operating System that measures the
skills needed to support and troubleshoot applications like
Microsoft office or internet explorer running on Windows XP.
Any individual who is interested in making their career in
IT can opt for this certification. MCDST certification validates
the skills of help-desk technicians, customer-support representatives,
PC support specialists, technical-support representatives,
and technical-support specialists.
Benefits of Microsoft Certified Desktop Support Technician
certification:
1. It simplifies the process and reduces the cost of recruiting
and hiring the staff. It also reduces the time spent by the
management and the inherent risk in the recruiting, hiring
and promotional process.
2. It lowers the costs involved in the training of the professionals.
3. It provides a benchmark to the organization for recruiting
their staffs.
4. It provides a proof to the individuals for their abilities
and skills.
5. It provides a certification that increases the qualification
of the individuals.
6. It will be very beneficial for those individuals who are
struggling for promotion.
Resources:
Books: The MS Press books are very good option for any Microsoft
certification but there are various other Venders too who
have published books for this certification. For MCDST certification
some excellent books are MCDST: Microsoft Certified Desktop
Support Technician Study Guide (Exams 70-271 and 70-272) by
Bill Ferguson, MCDST Self-Paced Training Kit (Exam 70-271):
Supporting Users and Troubleshooting a Microsoft Windows XP
Operating System by Walter Glenn, MCDST 70-272 Exam Cram 2:
Supporting Users & Troubleshooting Desktop Applications
on a Windows XP Operating System (Exam Cram 2) by Diana Huggins,
Will Schmied, Ed Tittel.
Useful Sites: In addition to the books, you can get a number
of resources on the web. Some useful sites for you to get
adequate knowledge about certifications and practical articles
are:
http://www.mcpmag.com,
http://www.microsoft.com/learning/mcp/mcdst/default.asp,
www.developer.com,
http://www.csharpcorner.com.
Exam Simulation: Practice is the most important ingredient
for success. Although you have studied appropriate books,
reviewed effective articles, read tutorials and notes, they
will not help you much, if you do not practicing at all. Simulation
exam provides you an environment of actual exam, which helps
to discover where are you lacking and how far are you from
success. It also enhances you confidence level.
The resources will definetly help you to prepare efficently
and qualify in this highly specialized exam.
About the Author:
uCertify was formed in 1996 with an aim to offer high quality
educational training software and services in the field of
information technology to its customers. uCertify provides
exam preparation solutions for the certification exams of
Microsoft, CIW, CompTIA, Oracle, Sun and other leading IT
vendors.
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