2 Common E-Mail Problems and What To Do About ThemPage: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 or Go To our Certification Articles Section
When it works well, e-mail can be great. It's hard to beat
e-mail for everything from staying in touch with family to
requesting information from businesses or other organizations.
Want to send the same message to several people? Communicate
with someone across the continent? Transmit photos, manuscripts
or other information? For speed and efficiency, this virtually
instantaneous medium is one of the most convenient features
of modern life.
But e-mail is not without problems. If you key in the name
of an intended recipient but your message keeps bouncing back,
you might not be singing e-mail's praises. Ditto for attachments
that won't open or other such nuisances. With just a little
patience, though, you can readily overcome most e-mail problems.
What follows are 2 common e-mail problems along with solutions
for overcoming them.
Problem 1 Returned Messages
This may be the most frustrating of all e-mail problems.
After taking the time to create a message, you click on the
send button and consider your task accomplished. But the next
thing you know, the message pops up in your in-box with a
heading that it did not reach its intended recipient.
Solutions
First, take the simple step of checking to see that the address
of your recipient has been entered correctly. This may seem
obvious, but sometimes the only thing wrong is a misplaced
letter, the use of com instead of net, or some similar error.
If you know the correct address, this is a straightforward
matter of double checking each character. If not, you might
need to experiment by sending multiple messages, or by entering
alternative addresses with slight variations. Under this approach,
you simply keep track of which messages are bounced back and
compare them with the overall list of addresses you used.
If you sent four variations but only three were returned,
you have solved the problem by the process of elimination.
Sometimes the source of your problem lies with the recipient.
If messages to other addresses go through but fail here, try
to contact the intended recipient by other means and report
the situation. The cause may range from a temporary problem
with the recipient's server to a switch to another e-mail
provider, to a full in box. In this case, simply waiting may
be the best recourse. Or a phone call or other communication
may be required on your part to obtain the correct e-mail
address. If all your messages are being returned, you may
have a connection problem. See below for more details.
Problem 2 You Have Lost Your Connection
Sometimes a failure to send or receive e-mail can be traced
to a lost connection with your Internet service provider.
Solutions
If you see a failure to connect or no response message or
have otherwise determined that you have failed to connect,
double check to make certain there are no physical problems.
First, check your cables and connections. If you use a dial-up
modem, listen to make sure it produces the normal high-pitched
dialing sound. If not, the problem could be a loose connection.
Locate the phone cord that runs from the back of your computer
to the phone jack, and then make sure that each end is plugged
in snugly.
If you will don't hear the expected dialing sound, check
to make sure your phone cord is undamaged. If it seems worn,
replace it with a new one. Other steps include making certain
the line is plugged into the right port, and checking the
phone jack by plugging the cord into a different jack. If
you hear the dialing sound after any of these steps, you have
made a successful connection.
Connection problems may be more common with dial-up modems
than with broadband connections, but the latter are also dependent
on physical connections. A loose wire or poorly connected
cable can easily be problematic. Sometimes a glitch occurs
that can be best addressed by repeating portions of the initial
set-up process. A simple fix touted by Verizon technical service
reps for some DSL (digital subscriber line) customers is to
disconnect the three lines from the back of the modem and
then reconnect them in a specified order. When this action
is taken, the online connection is immediately regained.
If you are online but keep getting bumped off, the lost connection
can be the result of an unintended software command. In Outlook
Express, for example, you will find the command - Hang up
when finished. If the box in front of this phrase is checked,
the connection will automatically be severed each time you
send or download e-mail. Sometimes a misdirected click of
your mouse will cause you to place a check in the box even
though you do not realize it. Simply click on the check mark
to make it disappear, and the hang-ups will cease.
These 2 common e-mail problems are quite easy to determine
and when rectified will make your emailing experience more
enjoyable.
About the Author:
Marv Ko has many years of experience in business, marketing,
security, writing, and varied hobbies. He is is the senior
editor of www.upublish.info ... your source for free original
content articles. Authors always wanted!
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